Κολέγιο CITY College
International Faculty
CITY College.
Main Campus, Thessaloniki, Greece
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Student Complaints

As it is stated in the IF Regulations, students are entitled to file an informal or formal complaints about the delivery and quality of services received, or about the delivery and quality of teaching, tutorial support, supervisory provision or any other matters relating to a programme of study. In addition, students are entitled to address formal complaints relating to the academic quality and/or standards of CITY College programmes to the University, once they have exhausted all appropriate procedures at CITY College. The University of Sheffield Student Complaints Procedure can be found at: https://www.sheffield.ac.uk/ssid/complaints-and-appeals/complaints

Having first attempted to resolve matters by talking with the department or service concerned, a student can make an informal complaint by completing a Complaints Form (see related documents below), and sending it to the address shown on the form. The complaint is considered first by the Head of the appropriate department or service (unless the complaint relates to that individual). If it is not resolved at that stage, students can then submit a Case Review Request Form (see related documents below) requesting that their case be reviewed by the Principal. You may only request a Case Review on one or more of the following grounds:

a. that there was a material procedural irregularity which rendered the process leading to the decision taken in respect of the formal complaint or academic appeal unfair;
b. that material which the student could not reasonably have been expected to produce at the time of the decision taken in respect of the formal complaint or academic appeal casts substantial doubt upon the appropriateness of that decision;
c. that the decision taken in respect of the formal complaint or academic appeal was manifestly unreasonable.

Since CITY College, International Faculty of the University of Sheffield, is an accredited institution by the British Accreditation Council (BAC), students are entitled to follow a formal complaints procedure to resolve any dispute with the College. The complaints procedure is covered in BAC Accreditation Handbook (see http://www.the-bac.org/bac-complaints-procedure/).

 

Related documents

Complaints Form (docx)

Case Review Form (docx)

 

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