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Open MBA Class in Yerevan

Open MBA Class in Yerevan - The University of Sheffield International Faculty CITY College

The University of Sheffield International Faculty CITY College
cordially invites you to the Open MBA Class in Yerevan on

"Improving Customer Experience through Service Quality"

Thursday, 28 February 2019
18.00-21.00
Yerevan Marriott Hotel (Ashot Yerkat hall)

Overview
Does your company have a service culture?
Do you measure service quality?
Are your customers satisfied?

The purpose of this seminar is to help you understand the value of building service quality and customer satisfaction in an organization for the development of consumer loyalty. A model for the measurement of service quality will be presented and several strategies on hoe to develop a service culture within an organization will be discussed.


In the frame of the Open MBA Class, participants will have the opportunity to attend a short presentation of the University of Sheffield Executive MBA programme offered by the university’s International Faculty in Yerevan.

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