SERVICES ONLINE
Κολέγιο CITY College
Main Campus, Thessaloniki, Greece
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10 April 2020

SERVICES ONLINE

A high-quality student experience online in real-time!

As physical presence and contact in campus is not possible for the time being, we want to continue to offer our services fully to our students online.

We also want to encourage and allow our students to continue to have joint extra-curriculum activities and to enjoy a shared student experience.

Like the very best universities around the world, we have taken the decision to deliver our teaching on-line in real-time as a response to the Coronavirus pandemic and the necessity for our students to continue without further delays their studies.

We have decided to go beyond the classroom. We are going online all the way and we are trying to optimize this experience every day.  

Join us online!

 

ADVICE FOR CURRENT STUDENTS


Frequently asked questions for current students  (Learning and Teaching)

Frequently asked questions for current students (General)

Α short guide for students on Online Learning: Tips and Guidance for Good Practices

 

ADVICE FOR PROSPECTIVE STUDENTS


Frequently asked questions for prospective students

 

 

FAQ for current students (General)

1. Which premises can I have access?

Both buildings in Thessaloniki (L. Sofou Building and Pr. Koromila Building) are not accessible to students. This includes the Information Learning Commons, the Library and the Labs. However, academic and administrative staff are working and you may contact them directly.

 

2. Can I visit the Library? Can I borrow a book?

The Library as a physical space is not accessible to students.  However, all online and interlibrary loan services are available and the Library staff are available to help you and answer student queries (via phone or email).
If you wish to borrow a book or other material, please contact the Library staff to arrange it (library@york.citycollege.eu). 

For further information, please visit the ONLINE Library Services and the Library webpages.

 

3. What services can I have access?

The administrative staff are working and you may contact them directly. All professional services staff, including Student Services, Careers Employability and Enterprise Centre, Library, IT and Support, Academic Registry (for transcripts, diplomas etc)  are available to contact via email:

See all professional services contact details here.

 

4. I need advice on my visa and residence permit

Ιf you need advice on a visa or residency matter, it is important that you contact Ms Theofano Kyriakou from the Student Services & Alumni Department directly. She will be able to advise you depending on your particular situation.

 

5. I rent an apartment in Thessaloniki and I am now in my home country. What shall I do?

At the moment there are no new measures in Greece regarding the situation created by the Coronavirus pandemic relating to flats rented by students. As accommodation contracts are between you and your landlord, we suggest that any matters regarding the payment of your rent should be discussed with your landlord in order to agree a plan of action with them. Please note that according to the law you can not terminate your accommodation contract unilaterally.

 

6. I need a transcript, a certificate, a copy of my diploma, etc. What should I do?

If you need any official documentation such as a transcript, you should contact the Academic Registrar responsible for your academic department.
Below you may find the contact details of the relevant Academic Registry Office staff members: 

 

7. I need advice on my CV and how to find a job

If you need advice on your career prospects and professional development, you email Mr Dimitris Kiakidis directly:

Also, please visit the Careers Employability and Enterprise Centre webpages to see all the services that are offered online for all students, including online Career Counselling sessions, Internships and Mentoring opportunities and links to the Career Repository.

 

8. How can I make an appointment with the Counselling Services online?

Our counselling services continue to be offered to our students and staff for free using Skype. If you are aware of anyone who needs psychological support in order to strengthen their resilience or if they are going through any other challenge and feel they need to ask for help, please refer them to the Psychology Department. They can contact the Department by calling at 00 30 2310 22 4421 and leaving their phone number or by emailing counselling@york.citycollege.eu

Note that all requests are handled confidentially and sessions are provided under close supervision. Counselling sessions will be assigned exactly as on a face to face basis, providing that students have access to Skype and there is a space in their home that they can use for this purpose. 

 

9. How can I contact CITY Students Union?

If you want to contact your Union officers, you may do so through the CSU’s social media or directly by email:

CSU on Facebook

CSU on Instagram

 

10. How can I find out which student clubs are active online?

You can follow us on our central social media and visit our website where we publish all relevant information for current activities. You may also contact the student clubs directly.

See more information about the student clubs and their contact details.

To follow us on our central Facebook and Instagram, see below:

CITY College on Facebook

CITY College on Instagram

CITY College on LinkedIn

See all of our social media here. 

 

11. Are events still taking place?

In line with the government advice, all planned CITY College and Student Union events that require physical presence have been cancelled until further notice. All other events have moved online.

 

12. I need to contact a staff member at CITY College

The academic and administrative staff of CITY College are available and you may contact them by email.

Academic Staff

Professional Services Staff

See all professional services contact details here.

 

13. I need to pay my tuition fees. Does the temporary move to online teaching affect my tuition fees?

In light of the decision by the Greek Ministry of Education and measures taken by other countries to suspend classes and cancel travel due to the Coronavirus pandemic, in order to protect the health and well being of our students, City College has taken all reasonable steps to ensure that students have the opportunity to complete their studies on time and without delay.

City College immediately moved all teaching online from 18 March 2020, taking responsibility to offer all education provision in full to all students. The classes are online and in real-time (synchronous) and with the help of technology take place in a virtual classroom that accommodates all features of a normal classroom. All teaching hours are taught, all educational processes are in place, all academic staff are contactable and the library and all student and professional services are available online. We are confident that the steps we are taking are appropriate in the circumstances (which are beyond our reasonable control),  and that they will enable your continued progression. Therefore, in these circumstances and in accordance with the latest decision by the Greek Ministry of Education (April 8, 2020), tuition fees are not affected and should be paid in full.

If you need any clarifications and information regarding the payment of your tuition fees you may contact the Finance Office directly.

 

FAQ for current students (Learning and Teaching)

 

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