Students of the Business Administration & Economics Department had the extraordinary opportunity to attend an online presentation by Ms Viktorija Damcevska, Head of People Operations at GrabIT (North Macedonia), on 'HRM application in the IT industry in times of COVID: The case of GrabIT, a professional software development company'. The numerous audience followed the webinar event on Thursday 7 April 2022 as part of the third-year Human Resource Management unit led by Dr Giovanni Oscar Serafini. After presenting GrabIT, a highly dynamic organisation specialised in software development and data science, Ms Damcevska led the students through a detailed illustration of how HRM at GrabIT changed dramatically as a consequence of COVID-19 crisis. A key observation that emerged from the guest lecture indicates that in the new normal, HRM in organisations needs to foster a sense of community among employees based on trust, while also ensuring sound performance management and effective employee selection processes.