On Tuesday 29 and Wednesday 30 November, CITY College, University of York Europe Campus first-year students had the unique opportunity of visiting the luxury Hyatt Regency Thessaloniki hotel, in the context of 'Principles of Management' module. Our students were warmly welcomed by Matina Nikita, Personnel Manager and Lia Nedelkou, Training Officer at Hyatt Regency Thessaloniki who gave them a site tour and useful information about the hotel’s operations. The visit encompassed a detailed company presentation followed by a premises walk-through. It was an outstanding learning experience involving management best practices application in the luxury hospitality business context.